SHIPPING + RETURNS
We have FREE shipping for most items. If the Item is very large or very heavy there may be a surcharge.
We accept returns for unwanted goods. They must be sent back within 30 days with original packaging and un-used.
PADDLESPORT ACTIVITIES, RENTALS, LESSONS & COURSES.
(Sail, windsurf and foil courses pls see bottom section)
We do not charge a monetary deposit when you hire with us, but we will retain your individual proof of identity for the duration of your session and return it to you at the end of your session.
In the event that you need to cancel your attendance for a lesson or group activity we will offer to re-schedule your activity for a later suitable date. We do not offer refunds for cancellations.
If you have booked a lesson (kayak or paddleboard) or any group activity that can no longer go ahead due to bad weather we will offer to either;
a) Re-schedule your activity for a later suitable date.
b) Offer you the same activity at a different location.
c) Offer a refund.
Yes, bad weather such as high winds, heavy rain, fog, sea mist or a rough sea prohibits us from operating during those periods. If in doubt please contact us before you travel to our location.
You can book in advance for groups (minimum of 6 persons, maximum of 4 days in advance, £20 per person per hour) for paddleboard and kayak hire. Plus you can also book in advance for group tuition, various group activities and for individual tuition. Please take a look at our many group activities and tuition options on this website.
You can only book kayak hire or paddleboard hire in advance for groups of 6 or more persons. We only take bookings of this sort up to a maximum of 4 days in advance. Whatever the size of your group you will be charged £20 per person, per hour.
No you don't - We DO NOT take advance bookings for general paddleboard or kayak hire, this is operated on a 'first come, first served basis' and you may have
to wait a period of time for equipment to become available, especially at the height of the summer season.
For both paddleboards and kayaks the hire price of £20 per person, per hour includes all safety equipment, wetsuit (if required), basic instruction and insurance.
Yes it does - if required - depending on your previous experience.
Anyone over 16 yrs will need to provide a valid form of identity such as a driving licence, credit card, student identity card or passport.
Yes we do. Any person under 16 years must be accompanied by an adult over the age of 21 years. You must provide one adult over 21 for every one person under 16 years. The minimum age for any hire is 8 years.
Yes. We have on-site changing rooms, lockers and toilet facilities.
For paddleboard and kayak hire we are open every day of the week from 10am - 5.30pm from 1st May to the end of September including bank holidays. For watersports equipment sales our beachfront shop is open all year round excluding Christmas day, Boxing day and New Year's day. From October to April please check our Facebook page for our beachfront shop opening days and times as these may vary.
USEFUL INFORMATION
£20 per person, per hour for either kayaks or paddle boards. This includes all safety equipment, wetsuits, and insurance.
+ All customers must be able to swim at least 25 metres, and not be under the influence of any drugs or alcohol.
+ All customers must provide us with some form of identity.
+ Anyone under 16, must be accompanied by an adult (One adult per child under 16).
+ Minimum age is 8 yrs, subject to adult's experience.
+ All customers must provide us with some form of identity.
Brighton Watersports,
185 Kings Road Arches,
Brighton Seafront,
BN1 1NB
01273 323160
Sailing, Windsurfing and foiling courses.
A 30% non-refundable (if you cancel) deposit is required to
reserve your booking. Full balance can also be paid at booking stage alternatively
the balance is required 28 days prior to the date of the course.
In the unlikely situation where we need to cancel, (which is
normally beyond our control), we need to cancel the booking or course then full
refund will be issued.
If the booking is within 28 days of the start date of the course
the full fee is required.
If within 28 days prior to the course the balance has not been
paid then, then Brighton Watersports reserves the right to cancel the booking
and the deposit will not be refunded.
Disputes or complaints
If you are dissatisfied with the service and/or
facilities provided by us you shall, in the first instance, verbally explain
the cause of your dissatisfaction to your Instructor. He/she will endeavour to
solve the dispute. Should their solution be unacceptable to you the matter
should be discussed with the Principal/Manager as soon as reasonably practical,
either in person or via email. Your conversation will always be confidential.